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Product availability is indicated on each item listed on our website. There may be slight differences in delivery times between items that are being shipped versus items that will be picked up in person. These delivery times are indicated on each coins individual shopping page.
When a product is indicated as “in stock”, then it will ship 1-3 business days from the date of the cleared payment. A cleared payment is defined as the date the payment is deposited in our accounts plus any holds associated with that form of payment.
When a product is indicated as delayed, the information on how long that delay will be is estimated during the checkout process on the website, if available. This normally only happens when demand spikes and manufacturers/distributors get backlogged. Our experience indicates that these backlogs can range from a few days to up to 60 days.
Items are shipped using known carriers. The vast majority of orders will be shipped via UPS and US Postal Service Priority or Express Mail. Fedex may also be used and either ground or second day air are the most common ways items are shipped, depending upon the total value of the shipment and the weight of the shipment.
Applicable taxes, as well as shipping and handling charges are not reflected in the product pricing page. You are fully responsible for applicable taxes, and shipping and handling charges on your invoice. Each package requires a signature upon delivery. Stout Gold & Silver fully insures all of its shipments from the time it is shipped until you sign for the package. Should anything happen while your package is in transit to you it will be covered by our insurance policy.
However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with a third party. When we ship to you, if metals are lost or damaged in transit, Stout Gold & Silver assumes responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion and may do so only once the insurance investigation has been concluded, which usually takes sixty to ninety (60-90) days. Stout Gold & Silver, at its sole discretion, may decide to ship you a lost product(s) before the insurance investigations has concluded.
Please note that Stout Gold & Silver will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported within 2 business days, else Stout Gold & Silver may have to refute any claims.